Help centre 35 short articles for the things people actually get stuck on, grouped by task: Get started, Courses, JAX, Meetings, Billing, Organizations, Privacy & security. Each one names the screen it describes and links straight to it.
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Get started Accounts, signing in and finding your way around.
Create an account and finish your first lesson Sign up, open the dashboard and start a course. Sign in to Drivia Sign in with your email and password, or your organization's sign-in. Reset your password Forgot your password? Get a reset link by email and set a new one. Find your way around the dashboard What lives in Courses, Progress, Messages, Notifications and Settings. Choose which notifications you get Turn email and in-app notifications on or off by type. Courses Joining, studying, teaching and grading a course.
Join a course with a code Redeem the join code your instructor gave you. Study a lesson and keep your place Read, listen, take the check-ins and pick up where you left off. Track your progress and certificates See completed lessons, streaks and the certificates you have earned. Submit an assignment Hand in work, attach files and see your grade and feedback. Create and publish a course Start a course, add modules and lessons, then publish it. Grade submissions Work through the Needs grading queue with a rubric and feedback. Post announcements and run discussions Reach the whole class and keep conversation in the course. Add lessons from the catalog Put a licensed catalog lesson inside your own course, or ask to license one. Who can message whom in a course Turn messages between people in a course on or off, and what teachers can see. JAX The AI tutor: asking, saving and tuning it.
Ask JAX, the AI tutor Ask a question, use voice, and keep the conversation. Find or delete a past JAX conversation Saved conversations live in History; delete the ones you do not want. Tell JAX how you like to learn Set context, topics to avoid and preferred examples. JAX says it is unavailable or out of questions What "AI tutor disabled" and a plan limit mean, and what to do. Meetings Live classes, calls, recordings and recaps.
Start or join a meeting Use New meeting to host, or Join with code to attend. Run a meeting as the host Admit people from the waiting room, record, and end the meeting. Find a meeting recording and recap Past meetings carry a recap you can reopen. Recording a meeting How consent works, what late joiners see and how long recordings are kept. Billing Plans, payment, invoices and cancelling.
Choose a plan or upgrade Compare plans and change yours from Plan & billing. Update payment and download invoices Manage billing opens your card, invoices and receipts. Cancel your plan Stop the next charge and keep access until the period ends. Organizations Running Drivia for a school, team or company.
Accept an invitation to an organization Join your school or company's Drivia from the invite email. Add people to your organization Invite one person or many from People. Manage organization settings, members and billing Seats, credits per member and the organization's bill. Group learners into cohorts and read insights Assign learning to a cohort and watch how it is going. Privacy & security Two-step sign-in, your data and family accounts.
Turn on two-step verification Add a second step to sign-in, and remember devices you trust. Recover a locked account Forgot your password, lost your second step, or saw activity you did not do. Download a copy of your data Request an export and download it as JSON. Delete your account Close the account and remove your profile and progress. Kids accounts and linking a parent How kids sign in, and how a parent or caretaker pairs with a child. Contact support Open a ticket and know when to expect a reply. Still stuck? Open a ticket and we reply within one business day on paid plans and 3 business days on free plans.
What changed recently Every release is written down, dated, in plain language.
Read the changelog Looking for how the platform works rather than how to use it? The product docs cover pedagogy, technology and how we compare.